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(Last Updated: April 22, 2015)
Brother International Corporation has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through the websites www.brother-usa.com, www.brothermall.com, www.brothercloud.com, and www.ibroidery.com and does not cover information that may be collected through our services. The TRUSTe program does not cover information that may be collected through downloadable software. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here. Brother International Corporation complies with the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. To learn more about the Safe Harbor program, and to view Brother International Corporation certification, please visit http://www.export.gov/safeharbor/.
This statement describes (i) the types of personal information we collect, (ii) how we use and protect the information, and (iii) to whom we disclose information.
Collection of Personal Information
Personal Information is any data that can be used to identify an individual.
The Personal Information that you may be asked to provide when creating an account or registering for our services may include your first and last name, mailing address (including ZIP code), e-mail address, password, billing contact information, telephone and, if applicable, your employer's name and address.
We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
If you receive newsletters or promotional e-mails from us, we may collect additional information about you through the use of customized links or similar technologies to determine whether the e-mail was opened and which links were utilized by you in order to provide you more focused e-mail communications or other information.
For OmniJoin Users:
When you invite attendee(s) to use our Service, we will collect information from them such as their name and email address. We will automatically send your attendee(s) a one-time email inviting them to your event. Company stores this information for the purpose of sending this one-time email and providing the service to your attendees.
Your online transaction with Company will be conducted through a secured transport utilizing HTTPS and SSL encryption, with secure certificate services provided by a major third party security certificate provider such as VeriSign. As part of some of the Services, we (i) will process personal facial images and sound data, (ii) collect and log information generated from the computers of participants, including without limitation information regarding which participants viewed presentations, engaged in an exchange of information contributed to written materials, shared applications, posts, or printed or downloaded presentations, and (iii) collect detailed polling results identified at the user level, including without limitation how each individual user voted. This information is shared with a subscriber hosting a conference.
The Services incorporate Error Logging and Reporting ("ELR") that captures error report data and, at your option and only with your consent, sends this data to Company via the Internet. Error report data is used to assess and correct errors or problems that may occur during use of the Site and the Services. ELR error reporting is automatically triggered when the Service detects a software error. ELR error reports collect information about what was occurring with the Services when you experienced the problem and about your computer's configuration. It is possible that ELR error reporting may collect Personal Information, business information or other information as part of the error report. For example, a snapshot of memory may include your name, portions of documents that you were viewing or sharing during the conference in which the error occurred, portions of any presentation that you were viewing or sharing during such conference, or application or desktop data that you were viewing or sharing during such conference.
If you are concerned that the ELR error report may contain Personal Information or other information that you do not want to disclose, please do not send us the ELR error.
Use of Personal Information
Company may use your Personal Information to provide you with more effective customer service, to improve the Site, and the Services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests, among other uses.
Registration information collected is used by Company to validate users, manage subscriptions, recall user settings (address book etc.) deliver Services, support and improve the Services evaluation process. You may abandon registration at any time before completing the registration process. With regard to Personal Information that is collected during the registration process from our users, we present the option not to receive communications from Company regarding the Services and other product information. If you do not wish to receive such communications, you may opt-out or unsubscribe. We present the OPT-OUT option to all users, except with respect to system or service notifications. Each communication that you receive from Company will provide you with a method of opting out or unsubscribing.
We may also use Personal Information to determine your eligibility for our free trial offers. Your email address may be used to send you periodic product offers and usage tips. You can opt-out of promotional emails at any time by following the unsubscribe instructions in the communications you receive, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the Services to you. We use the Personal Information collected to deliver Services, process payments, update our records, communicate with you about products and services and generally maintain your accounts with us.
Company may disclose Personal Information if we determine that disclosure is required by law, other legal process or is requested by a public or governmental authority:
a. to comply with any law, regulation, or litigation; or
b. to protect and defend the property rights of Company and its Affiliates; or
c. to act in urgent circumstances to protect the personal safety of any officer, director, employee, consultant, agent or
representative of Company , any user of Company products or services including without limitation the Site and the Services, or any member of the public; or
d. for reasons of national security, law enforcement or other issues of public importance.
e. In the event Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Sharing of Your Personal Information
In providing the Services to users, Company is required to provide some of your information to third parties in order to perform activities associated with the Services. Examples of these activities include billing processing, live chat software to assist you if you have questions while using our site or regarding your order, and fulfillment and sending e-mails on our behalf. When you sign up for our Services, we will share your personal information only as necessary for the third party to provide that Service and only to the third parties who we believe provide appropriate data security protection.
Brother shares aggregated demographic information with its business associates and advertisers. For example, Brother may, on a periodic basis, present information such as the number of users, areas of interest, relationship to Brother, etc. This is not linked to any personal information.
Updating Your Personal Information
If your Personal Information changes, it is your responsibility and obligation to update it. If you wish to change, review or update your Personal Information, you can do so by logging onto your "My Account" page. You can access or update your Personal Information and communication preferences we have on file. If you require assistance in updating or accessing your Personal Information, ask to have it removed from a public forum or if you would like to request that your account be marked as inactive, please contact us at email@example.com. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security of Your Personal Information
We are committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. For example, we store the Personal Information you provide to us on computer servers with limited access. When we transmit sensitive Personal Information (such as a credit card number) over the Internet, we transmit it through the use of Secure Socket Layer (SSL) encryption or other technologies. The Personal Information that you provide to Company in connection with registering as a user of the Site or the Services (such as your name and e-mail address) is protected in several ways. For example, your access to your registration information is available through a password and a unique customer ID which is a valid e-mail address provided by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your registration information resides on secure servers accessible to only selected Company personnel. Company encrypts your Personal Information and strives to prevent unauthorized parties from viewing such information when it is transmitted to Company. We utilize security data security methods appropriate to the risks presented. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
For OmniJoin Users:
In order to improve our Site, we may use "cookies" or other tools such as tags and scripts to track your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave the cookie to you. For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies may not be able to access those pages. If you choose to decline cookies, you may not be able to use interactive features of the Site. One of the primary purposes of cookies is to help the website recall your specific information to deliver relevant content and eases website navigation, when you return to the website.
In addition to cookies, the Site gathers information automatically and store it in log files. This information includes IP/Internet address of your computer, your browser version, referring URLs and general web visitor information used by our web traffic reporting tools. This information may be linked to your registration information, and your navigation around the Site may be tracked. We use this information to understand how the Site is being used so that we can improve the Site and offer appropriate products and services to our customers.
We and our third party partners may use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personal information.
We use clear gifs in our HTML-based emails in order to count traffic or determine readership statistics. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
We also use Local Storage Objects (LSOs) such as HTML5 and Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To learn how to manage privacy and storage settings for Flash cookies click here:
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Social Media Widgets
Links to Other Web Sites
We reserve the right to transfer any and all information that we collect from users to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Brother's assets or stock (including without limitation in connection with any bankruptcy or similar proceedings.
Company Contact Information